Ramla Cakes Refund Policy:

At Ramla Cakes, we strive to provide our customers with delicious and freshly baked treats that exceed expectations. We understand that sometimes circumstances may arise where a refund is necessary. Please take a moment to review our refund policy.

1. Order Cancellation:

   • If you decide to cancel your order before the baking process has commenced, we are happy to offer a full refund. Please notify us of the cancellation as soon as possible to ensure timely processing.
   • Refunds for canceled orders will be initiated within 2-3 working days, and you can expect the funds to be credited back to your original payment method.

2. Commencement of Baking Process:

   • Once the baking process has started or the product is confirmed and in production, we are unable to process any refunds.
   • This is because our team puts in dedicated efforts and resources to ensure the highest quality and freshness of our products.

3. Quality Concerns:

   • In the rare event that you are not satisfied with the quality of your order, please contact us immediately. We are committed to addressing any concerns and will work towards a suitable resolution, which may include a partial or full refund.

4. Contacting Us:

   • If you need to cancel an order or have any concerns about your purchase, please reach out to our customer support team at customer.support@ramlacakes.com. Include your order number and details of the issue for prompt assistance.

Note:

• Refunds will be processed to the original payment method used during the order placement.
• Please double-check your order details before confirming your purchase to avoid any inconvenience.

Thank you for choosing Ramla Cakes. We appreciate your understanding and cooperation. If you have any further questions or need assistance, feel free to contact us.